Client”,”You” and “Yours” refers to you, the individual accessing this website and accepting Pol Roger Limited Terms and Conditions.

The Company”,”Ourselves”,

“We“, and “Us” refers to Pol Roger Limited.

The Buyer” is the person who has successfully bid on a Lot.

The Seller” is the person who offers the Lot for sale.

Lot” means any bottle or case of Champagne, Wine or Whisky, as defined in the “Lot” description.

Legal Age” Any alcohol may ONLY be purchased AND/OR sold by to persons who are at least eighteen (18) years old in the United Kingdom or such other minimum age as is required in foreign jurisdictions “Legal Age”.

“Courier” means the delivery company used by Pol Roger Limited to fulfil delivery of Lots. This will vary according to location of delivery address.


By accessing this website and / registering to use the Website as a Buyer or Seller, you confirm that you are the Legal Age.

Any alcohol may only be purchased by persons who are the Legal Age. Any registered User who bids on Lots listed by the Company agrees that any alcohol received as a Buyer will only be consumed by persons who are the Legal Age.

Any alcohol may only be sold by persons who are the Legal Age.

At delivery to the Buyer, any shipment containing an alcoholic beverage will require the signature of persons who are the Legal Age. Proof of age may be required by the Courier. If this is not shown, delivery may be refused by the Courier at their discretion.


The laws of England govern these terms and conditions. By accessing this website, and using our services/buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access.

In the event that any of these terms are deemed invalid or unenforceable for any reason then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provision and shall not affect the validity of these terms and conditions or of any part thereof, or the right thereafter to enforce each and every provision.


Client records are regarded as confidential and therefore will not be divulged to any third party. We reserve the right to do so if legally required by appropriate authorities.

Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request.

Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail, other than to inform your of upcoming auctions, relevant news or to seek feedback to improve our service to you. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Registration with Pol Roger Limited

All bidders are required to be registered on the site and agree to these terms and conditions. 

Bidding policy

A bid is an irrevocable offer made by a Bidder to buy the listed Item.

Bids cannot be retracted. The company reserve the right to prevent the bidder from any future participation in the auction as a result of bid retraction.

Once the auction has ended, the winning bid cannot be retracted.

Responsibilities of the Bidder

Please examine the images of the bottle, packaging and labels carefully and satisfy yourself as to their condition before making a bid. Once a bid has been made, no claims will be entertained for damage that was evident before the bid was made, whether it was explicitly mentioned or not.

You acknowledge that under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, s28 (1)(d)(i) & (iii) refunds do not apply to the sale of alcoholic beverages by Auction and thus do not apply to this website or any transactions completed through it.

Bidders are required to conduct their own research and due diligence. All Items are sold on an “as is” basis.

Payment of purchases

Following the end of the auction, an invoice will be raised and sent via email to the winning bidder. 

Payment must be completed in full within seven days. All goods remain the property of the Company until paid for in full.

Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment.

Returned cheques will incur a £25 charge plus VAT to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Late Payment

All payments made late i.e later than 7 days after the auction, will incur a late payment fee of 3% in addition to the order total. Removal of this fee is at the discretion of the Directors and this decision is final.

If there has been no payment within seven days (unless previously agreed by us), and at our absolute discretion, we may decide to cancel the contract and offer the bottle(s) for sale at a future auction(s).We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via Collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Delivery of Lots

Delivery within the UK will be via courier and can be to any specified location. All costs will be included in the hammer price. Should you wish to deliver abroad this may incur additional costs. 

Buyers are welcome to collect their Lots in person at the Office address during opening hours; Monday to Friday 10am – 5pm (to comply with licensing laws). You may assign another person to collect on your behalf, with prior notice given to the office.

Buyers should be aware that it may take up to 14 working days from receiving payment before the bottles are dispatched. The Company aims to dispatch orders as quickly as possible but Buyers should be aware of this during times when there are high levels orders.

A signature is required at the point of delivery. If the Buyer is not available to receive the order, a suitable person of Legal Age must be available to sign as per the Courier’s terms. If the Buyer chooses to have the order left at a location then the Company do not accept any liability for loss or damage of the Goods.

Collection of Lots

Buyers are welcome to collect their Lots in person but this must be done after 10am in order to comply with Scottish Licensing Laws. If you wish for someone else to collect items on your behalf, you must send an email from your registered email address confirming that you give permission for a proxy collection, and detailing the name of the individual we can release your items to. The proxy collector should bring photo ID and your order number(s) for reference.

Local Customs Charges

The stock will be sold Duty Paid. 

Some International deliveries may incur local customs charges. We are not responsible for the payment of any local Customs or Duties. All invoices will be stated at their true value, no exceptions will be made. By bidding in the auction you are accepting full responsibility for these charges.

We accept no responsibility for the accuracy of addresses supplied by the Buyer or processing of customs charges. Where extra information is required by the local customs teams or a Buyer requests a shipment to be returned, we reserve the right to charge an administration fee of £25 to cover our costs and time in addition to any other costs incurred.

Loss & Breakage liability cover

The item will be covered by PRL’s insurance during transit. 

If the shipment is received and appears to be damaged, it is the responsibility of the Buyer to sign the courier’s sheet in accordance with the actual condition. It is not sufficient to sign “unexamined”.

If for any reason damage does occur, it is essential that You contact Us as soon as possible. Photos of the damage must be sent via email to

No refunds will be given if there is no evidence provided of the damage / breakage of the bottles. We are unable to offer refunds for orders which sustain damage in transit that do not have Loss & Breakage liability cover.

Special Provision as to the shipping and conditions of the goods

Due to the various ages of bottles and their seals, no claim can be lodged against failure/leakage in transit. Every effort is made by Us to ensure that the Lots reach You in good condition, the age of the bottle notwithstanding. Similarly, bottles with Wax Seals are not covered by the Loss & Breakage cover or standard courier liability. PRL accept no claims for these bottles.

PRL accept no liability for items held in storage that are not bottles. For instance, wooden cradles/plinths, presentation items etc may show signs of contraction after periods in storage where our warehouse temperatures are designed to keep bottles of spirits only.

Alcohol Wholesaler Registration Scheme (AWRS)

Pol Roger Limited has an AWRS certificate. Details are available on application. 


Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled here under shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on A need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.


The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by email or postal mail will be made to those affected by this change.

Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and Pol Roger Limited. Your accessing of this website and/or undertaking of booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.


Pol Roger Limited does collect and analyse information from people who visit our site. Information tracked may include your Internet address and which pages you visited. Personal information, such as your name and email address, is not stored in this process. By using, you agree to allow us to collect this information about your use of our site.


Pol Roger Limited Ltd may send email notices about new services or information to those who have registered with an email address. If you ever wish to be excluded from these mailings, please send an email message to

with a request that you be dropped from future emailing.

At any time, users may request that their information be removed from our database by sending an email to After you have been removed from our files, certain portions of our website may no longer be available to you.

Users may also request a copy of all information Pol Roger Limited Ltd has collected about them by signing and mailing a letter of request to the address listed below.


Pol Roger Limited Ltd recognises your right to privacy. Any information we collect about you remains private and is in accordance with the General Data Protection Regulation (GDPR). Certain portions of our web site (,) may require you to sign in or create an account. Your private information (which may include your name, address, email address, and other information) is not shared with any individuals or organisations outside of Pol Roger Limited unless you have authorised us to do so. View our Privacy Policy in full here


This company is registered at Shelton House, 4 Coningsby Street, Hereford, HR1 2DY

If you have any further questions about this web site or privacy policy, please contact us at the above address, or Email:

© Pol Roger Limited Ltd 2019 All Rights Reserved

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.