Online Shop Terms and Conditions

Items offered for sale on www.polroger.co.uk are offered for sale by Pol Roger Ltd (Company registered in England and Wales under reg number 2516334). The offer is made subject to availability and on a ‘whilst stocks last’ basis. Orders will only be accepted for delivery to UK addresses where a signature will be required, on receipt. No liability will be accepted by Pol Roger Limited where goods are left without being signed for.

Payment must be made in full and received by Pol Roger Ltd before any orders are accepted or despatched.

Orders may be placed by clicking the ‘Proceed to Payment’ button on the Pol Roger Website Shop and paid for by Paypal, or by card through the Paypal secure payment system.

Orders may also be placed by telephoning Pol Roger Limited at its Head Office in the UK, situated at Shelton House, 4 Coningsby Street, Hereford, HR1 2DY; telephone number 01432 262800. Orders placed in this way must be settled by debit or credit card over the telephone.

For most mainland areas, please allow up to eight working days from date of order for your delivery to arrive.

Pol Roger Limited is not liable for ANY loss caused by delivery in excess of the anticipated delivery times.

Any queries regarding delivery or payment should, in the first instance be emailed to:
[email protected]

Please allow up to 72 hours for a response.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you, acquire or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email) to:
By Post: Pol Roger Limited, of Shelton House, 4 Coningsby Street, Hereford, HR1 2DY
By Telephone: 01432 262800
By Fax: 01432 262806
By Email: [email protected]

You must include your name, address, date of order, receipt number from order acknowledgement email. Your receipt number is 16 digits long.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:-

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, or the person authorised by you to receive the goods will return them without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expire.

You will have to bear the direct cost of returning the goods. As the goods offered for sale on our website are exceedingly varied in size and weight, the estimated cost of returning them to us may vary considerably. For example, to return one hermetic cork is likely to cost up to £3.50. To return one garden parasol, the cost is likely to be up to £25.00. If you need advice about how to return the goods, please make contact with us using one of the methods above.

This contract shall be construed and governed in all respects by English Law.

Data Protection:

The Company’s data controller is Pol Roger Limited of Shelton House, 4 Coningsby Street, Hereford, HR1 2DY.

We have taken every effort to accurately describe the products we offer and if you choose to order, we hope you will be delighted with your purchases. If you have a question, please contact us via [email protected] or telephone our office Monday to Friday between 9am and 4.30pm to speak to a member of our team. Should you choose to return your order, the costs of returning the goods is at your expense. You have a right to cancel your order and this is explained in full. Please refer to the ‘Right to Cancel’ described above.